Our Contact Details

Serene Steps Wellness Clinic

Email: serenestepsclinic@gmail.com

Website: www.serenestepswellness.co.uk

If you have any questions about this privacy policy or how your information is handled, please get in touch using the contact details above.

What Personal Information We Collect

Depending on how you interact with us, we may collect:

• Your name

• Your address

• Telephone number (if provided)

• Information you choose to share via contact or enquire forms

• Waiting list registration details

• Website usage information (such as pages visited, browser type, device type and anonymised analytics data)

• Cookie-related information where applicable

At this stage, health information is not collected through the website.

If you later become a treatment client, a separate client privacy notice will explain how health and treatment-related information is collected, used and stored.

How We Collect Your Information

We collect information when you:

• Complete a contact form

• Join the waiting list

• Contact us directly by email

• Browse our website

• Accept website cookies

Some technical website information may be collected automatically via Squarespace and website analytics tools.

Why We Collect Your Information

We use your information to:

• Respond to your enquiries

• Manage waiting list registrations

• Contact you with updated about service availability, bookings or launch information where you have requested this

• Improve website performance and visitor experience

• Maintain website functionality and security

• Meet legal or regulatory obligations where required

We do not sell your personal information.

Lawful Basis for Processing

Under UK GDPR, the lawful bases we rely on include:

Consent

Where you voluntarily provide your details, such as joining the waiting list or requesting updates.

You may withdraw your consent at any time by contacting us.

Legitimate Interests

To operate, improve and secure our website and respond to enquiries.

Legal Obligation

Where we are required to retain or disclose information to comply with legal obligations.

How We Store and Protect Your Information

We are committed to protecting your personal information.

Reasonable steps are taken to protect your data, including:

• Secure website hosting via Squarespace

• Password-protected systems

• Restricted access to personal information

• Appropriate technical and organisational safeguards

While no online transmission is completely risk-free, reasonable measures are in place to help protect your information.

How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary.

Examples include:

• Waiting list and enquiry information: until services launch, your enquiry is resolved, consent is withdrawn, or data is no longer required

• Communication preferences: until you unsubscribe or request removal

• Legal or administrative records: where retention is required by law

If you later become a treatment client, separate retention period will apply to treatment records.

Sharing Your Information

We may share limited information with trusted service providers who help us operate the business, such as:

• Squarespace (website hosting and forms)

• Email service providers

• Analytics providers

• Legal or regulatory authorities where required

Information is only shared where necessary and appropriate safeguards are in place.

Cookies

This website uses cookies to support website functionality, user experience and analytics.

You can manage your cookie preferences through the website cooking banner and browser settings.

Squarespace may also place essential website cookies required for site functionality.

Your Data Protection Rights

Under UK data protection law, you may have rights including:

• The right to access your personal information

• The right to correct inaccurate information

• The right to request deletion of your information in certain circumstances

• The right to restrict processing

• The right to object to processing

• The right to withdraw consent where consent applies

• The right to request transfer of your data where applicable

If you wish to exercise any of these rights, please contact us.

We aim to respond within one calendar month.

Complaints

If you have concerns about how your personal information is handled, please contact us first so we can try to resolve the matter.

A separate GDPR Complaints Procedure is available on request.

You have also the right to complain to the Information Commissioner’s Office (ICO): https//www.ico.org.uk

Changes to This Policy

This privacy policy may be updated from time to time to reflect changes to services, legal requirements or website functionality.

The latest version will always be available on this website.