Serene Steps Wellness Clinic

At Serene Steps Wellness Clinic, your privacy and trust are important.

If you have any concerns about how your personal information has been collected, stored, used, or handled, you have the right to raise a complaint.

We take data protection concerns seriously and will handle any complaint fairly, respectfully and in line with UK data protection legislation.

How to Raise a Concern

If you have a concern about how your personal information has been handled, please contact:

Serene Steps Wellness Clinic

Email: serenestepsclinic@gmail.com

Please include:

• your full name

• your contact details

• details of your concern

• any relevant dates or background information

Providing clear information will help your concern be reviewed promptly.

What Happens Next

Once your complaint is received:

• your complaint will be acknowledged within 5 working days

• the concern will be reviewed carefully

• further information may be requested if needed

• a response will be provided as promptly as possible

Where possible, a full response will be provided within 30 calendar days. The

If You Are Not Satisfied

If you remain unhappy with how your concern has been handled, you have the right to contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

Information Commissioner’s Office Website: https://www.ico.org.uk

Policy Review

This procedure may be reviewed and updated from time to time to reflect legal or operational changes.